Before the trip
- How do my guests select roadside assistance?
- At what point in the process can the guest see the host’s address?
- Am I supposed to have a pre-arrival checklist?
- Am I allowed to decline potential guests?
- What to do before a rental request
- What makes a successful key exchange?
- RV Departure Form
- Guest Pre-Arrival Checklist
- How to prevent common RV rental incidents
- What photos do I need to take during a key exchange?
- Coaching your guest through driver verifications
- How to send a customized quote
- What is the standard practice regarding drop off and pick up?
- Do I have to cancel my upcoming bookings if I file a damage claim?
- What steps do I take when a guest requests to change the dates of the reservation?
- My guests are here. What next?
- You have your first booking request. Now what?
- Getting to know your guests
- What are the best questions to ask my guest?
- What are the most frequently asked questions at pick up?