Outdoorsy invites qualified hosts to join the Campground Network Delivery beta program, bundling RV rentals with campsite bookings at partner campgrounds to deliver premium RV rental experiences for guests.
If you're an eligible host or have questions about how the program works, you may refer to the frequently asked questions below.
Frequently Asked Questions:
What qualifies me to join the Campground Network Delivery beta program?
To join this program, your listing must be within 50 miles of an Outdoorsy-owned or partner campground, and you need to have delivery enabled with some prior delivery experience. If you meet these criteria, we'll send you an email invite. Additional requirements include enabling Instant Book and offering linens and a full RV setup at no extra cost.
What is the difference between the Outdoorsy’s Campground network delivery beta program and regular delivery?
The Campground Network Delivery Program bundles your RV rental with a campsite booking at an Outdoorsy-owned or partner campground, providing reliable communication and support from the campground.
We also match your RV hookup capabilities and length to a campsite to ensure a proper fit. This program simplifies delivery and setup, ensuring a smooth experience for both you and your guests. It is exclusive to hosts who meet certain requirements, such as offering a hotel-like experience with linens, toiletries, and more. Listings in this program get extra visibility, and for a limited time, the first 200 hosts will have the delivery service fee waived.
In contrast, regular delivery allows guests to choose any location, such as a campground, event, or private property, without bundling a campsite booking. Any host can enable delivery, with no specific requirements for participation.
What are the benefits of joining the Outdoorsy Campground network delivery beta program?
By joining the Outdoorsy Campground network delivery beta program, you’ll enjoy exclusive perks! For a limited time, the first 200 hosts will have the host service fee waived on all delivery charges for bundled bookings—keeping more earnings in your pocket. Plus, your RV will gain enhanced visibility through our beta program search, increasing your chances of getting booked.
Since your RV stays stationary at a campground, there's less wear and tear, and guests love the convenience of a fully set-up RV, which means more bookings and great reviews for you. It’s the perfect way to grow your business effortlessly!
What is expected of me when I participate in this program?
As an RV host participating in the Campground Network Delivery Program, you're expected to provide a hotel-like experience for guests. This means delivering and setting up your RV at the campground prior to the guest’s arrival, ensuring it’s fully equipped and includes linens, cooking utensils, toiletries, and towels for their convenience- free of charge.
To streamline reservations, you’ll need to enable Instant Book and keep delivery activated in your Outdoorsy dashboard. The cancellation policy for bundled bookings will default to "Moderate," so if you need to cancel a booking, you may be responsible for covering the campground’s cancellation fee, unless it’s due to unavoidable reasons like severe weather or mechanical issues.
If the campground cancels, they will compensate you for the lost booking in accordance with the cancellation policy.
Can I set a separate delivery fee for the Outdoorsy Campground network delivery program?
This is not possible at this moment. Enabling delivery will affect all of your bookings on the platform.
Can I only opt into the program with one of my rentals but not all? (for Multi listing hosts)
If your listings have delivery and Instant Book enabled, and you’re within the delivery radius of an Outdoorsy Campground, they will automatically be opted in when you sign up for the program. To exclude a listing, please contact us at support@outdoorsy.com.
Will I be able to identify which guest booked through the Outdoorsy Campground network delivery program?
Yes, your booking details page on the Outdoorsy host dashboard will look different. We have added all the campground information, including the address, contact details, and check-in times, to help you plan your delivery and setup at the campground more easily.
How can I communicate with the Campground and coordinate the delivery?
The campground will be notified that you will be delivering the RV for the guest and will expect you at the check-in time listed on your booking details page in your Outdoorsy host dashboard.
If you need to coordinate an early delivery or have questions about hookups or site types, you can contact the campground using the email or phone number provided on your booking details page.
Why is the cancellation policy moderate for bundled bookings and not my set cancellation policy?
The program uses a "Moderate" cancellation policy to create a smooth and consistent experience for guests booking a bundled package. This way, guests don’t have to deal with different cancellation policies for the campground and the RV rental, which enhances their overall satisfaction.
For hosts, this clarity helps you manage your financial responsibilities better. If you need to cancel a booking, you may be required to cover the campground's cancellation fee unless it's due to unavoidable reasons (e.g., severe weather, mechanical issues, or damage from a previous guest).
If the campground cancels, they will compensate you for the lost booking in line with the cancellation policy.
Can I join the program if I am not within the 50-mile radius, but would like to deliver to Outdoorsy’s Campground Network?
Currently, you would not qualify for the program if you are not within the 50-mile radius of one of Outdoorsy’s campgrounds.
If you feel that you can manage a 50+ miles delivery and set up at one of Outdoorsy’s Campgrounds please reach out to support@outdoorsy.com, to discuss your options.
Is my rental insured for Outdoorsy Campground network delivery program bookings?
Yes, the booking will have the stationary protection package. For more details on Outdoorsy’s protection coverage please go to our Protection Package article.
What does beta program mean?
The Outdoorsy Campground Network Delivery Program beta program is an exclusive opportunity for a select group of RV hosts to test and provide feedback on this exciting new offering before it officially expands.
As a beta participant, you'll gain early access to bundle your RV rental with a campsite booking at one of our partner campgrounds. Your insights and experiences are vital for helping Outdoorsy refine the program, ensuring it meets the needs of both hosts and guests. This unique opportunity allows you to shape the final version of the program and enhance the camping experience for everyone involved.
We’re excited to partner with you on this journey!
Can I turn on Instant Book for only the program but have other bookings require approval?
This is not possible at this moment. Enabling Instant Book will affect all of your bookings on the platform.
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