What are the cancellation and reservation deposit policies?

Planning a trip is an exciting time. But, you’re smart to pay attention to the finer details before making any commitments. That includes things like the cancellation policy and reservation deposit.

So, let’s take a look at Outdoory’s.

What if I need to cancel right after booking?

Once a host accepts a reservation request, a full refund (including the service fee) is available for 48 hours—only if the start date of the trip is more than 14 days away. Otherwise, the host’s cancellation policy applies.

What are the cancellation policies?

Outdoorsy has 3 different cancellation policies. Hosts choose the policy that’s best for them and their listing.

That means, as a guest, it’s important to check the cancellation policy of a listing before you book it. Just scroll down the listing page until you find it. Then, make sure you’re comfortable with the policy the host has in place before proceeding with a booking.

Once you’re booked, you can always review the cancellation policy on your trip page.

Flexible

If a reservation is canceled less than 5 days prior to the start date of the trip:

Refunded

• 75% of the booking total, including tax
• Anything paid toward the protection package, including tax

Not refunded

• The service fee, including tax

Moderate

If a reservation is canceled more than 7 days prior to the start date of the trip:

Refunded

• 75% of the booking total, including tax
• Anything paid toward the protection package, including tax

Not refunded

• The service fee, including tax

If a reservation is canceled less than 7 days prior to the start date of the trip:

Refunded

• 50% of the booking total, including tax
• Anything paid toward the protection package, including tax

Not refunded

• The service fee, including tax

Strict

If a reservation is canceled more than 14 days prior to the start date of the trip:

Refunded

• 50% of the booking total, including tax
• Anything paid toward the protection package, including tax

Not refunded

• The service fee, including tax

If a reservation is canceled less than 14 days prior to the start date of the trip:

Refunded

• Anything paid toward the protection package, including tax

Not refunded

• The entire booking total, including tax
• The service fee, including tax

What do terms like ‘booking total’ and ‘service fee’ mean?

The total cost of a rental on Outdoorsy is broken down into three main components:

Booking total

The direct cost of the rental itself, inclusive of the nightly rate x number of nights, plus any add-ons or fees charged by the host for services like mileage, cleaning, or dumping tanks.

Service fee

Helps us keep the lights on and gives guests access to our 24 / 7 customer support team.

Protection package

The bundle selected by the guest that can include things like collision and comprehensive coverages, which are active only when the vehicle is with the guest.

Do I have to pay the full reservation amount when I book?

It depends on how far in advance you book your trip.

If, at the time of booking, the start date of your trip is less than 14 days away, the reservation is charged in full.

If a booking is more than 14 days away, you can choose to pay the full reservation deposit or split it into 2 installments.

The amount of the reservation deposit depends on the cancellation policy for the listing. For listings with a flexible or moderate policy, it’s 25% of the full cost of the trip. For listings with a strict policy, it’s 50%.

At 14 days from the start of your trip, the balance of the trip cost is due.

Note! If you're paying with PayPal, you'll have to pay the full amount of your booking upfront, regardless of when you make your reservation.

What if I have extenuating circumstances and need to cancel?

If there is a complaint from either party or if either party feels there are unique or extenuating circumstances in their booking, Outdoorsy must be notified within 24 hours of the issue / complaint.

U.S. military service members are eligible for a full refund if their cancellation is due to them, or a family member, entering active military duty.

Outdoorsy reserves the right to have sole and absolute discretion in all cancellation amounts and disputes.

How does COVID-19 affect the cancellation policy?

We’re currently unable to adapt our policies around the pandemic. Though we made exceptions in March 2020, we’ve since returned to our original cancellation policies put in place for the protection of our valued guests and dedicated hosts.

Before booking a planned vacation or last-minute getaway, please examine the host’s cancellation policy thoroughly and research how COVID-19 may be affecting your travel destination.