It’s important to be communicative and transparent with your guest so they know exactly what’s happening with their deposit. Here are your options:
- Hold the entire security deposit—This gives you time to estimate the charges needed upon return.
- Claim the entire security deposit—If charges exceed the security deposit amount, be sure to use this option. This will withhold the entire amount from the guest.
- The security deposit will auto-release if no claim is filed after 7 days. No action is needed by the host.
- If a claim is indicated within the 2-day timeframe, the security deposit will be retained for 30 days instead of 7.
- If you would like to release the deposit earlier, contact us at support@outdoorsy.com or +1-877-723-7232.
If there are variable add-on costs or fees that need to be charged once your guest returns, follow the steps below:
- Go to the Bookings page on your account
- Select the applicable booking
- Click Collect charges
- Charge any items out of the security deposit as necessary
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